+ The masterclass/video will not play. What do I do?
Try copying and pasting the webinar or video URL into a fresh new window. To do this, simply copy the URL from your address bar, close your internet browser entirely, open up your browser again, and paste the URL into the address bar.
If you continue to have trouble, check your internet connection to be sure you have a strong connection and speed. You may also need to reboot your modem and/or your computer and clear all caches in your browser history.
+ I’m trying to upload a new profile picture, but it won’t update.
Please wait a few minutes for your picture to upload. You will receive notification of your successful upload at the bottom of your screen.
If after 24 hours you have checked again and the picture still has not uploaded, please email a copy of the new profile photo, along with your user login, and we’ll update it for you.
+ The videos are taking a long time to load/always buffering. How do I fix this?
Please clear your browser cache, your cookies, and your browser history.
Free-up your bandwidth by closing any open tabs or programs that update frequently (for example, Facebook, Twitter, Dropbox) and then try reloading the page.
If you continue to have trouble, please get in touch with the Biddy Team and we will do our best to assist you!